UPDATED: 12/07/2020

Best Behavior, LLC
1768 West Street
Redding, CA 96001
Cancellation line: (530) 255-4299


Dear Parents and Guardians,

As we continue to monitor Coronavirus (COVID-19) developments closely, the health and well being of the families we serve and our employees is of utmost importance to us. The last thing we want to do is add to the frenzy, but feel it’s necessary to be adequately prepared in case of exposure.  As such, we ask that you inform us immediately if you or you have been in contact with an individual who tests positive for COVID-19. 

Close contact is defined by the CDC as:

  • You were within six feet, for a total of 15 minutes or more
  • You provided care at home for someone sick with COVID-19
  • You had direct physical contact with an individual who has tested positive for COVID-19 (hugging, kissing)
  • You shared eating or drinking utensils
  • -They sneezed, coughed, or somehow got respiratory droplets on you

Infection with SARS-CoV-2, the virus that causes COVID-19, can cause illness ranging from mild to severe and, in some cases, can be fatal. Symptoms typically include fever, cough, and shortness of breath.Some people infected with the virus have reported experiencing other non-respiratory symptoms. Other people, referred to as asymptomatic cases, have experienced no symptoms at all.
According to the CDC, symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure. (credit: OSHA 3990-03 2020)

  • Fever
  • Cough
  • Shortness of breath

                      If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.


We are committed to following these policies as well. We will notify you immediately if a staff member exhibits symptoms of Covid-19 or has been exposed to the virus.

 The most efficient contact method is through our cancellation line at (530) 255-4299 so we can contact your in-home staff as well as other employees that may have been in close contact with them and our emergency plan can be initiated.

If you feel the need to self-quarantine and no exposure is suspected, please let your in-home team know and you will be asked to complete a form for documentation purposes.

As a reminder, our sick policy is as follows: A session must be cancelled by the caregiver if the client or household family member has had a cough in the past 24 hours, fever of 100 degrees or more in the past 24 hours, is vomiting/has diarrhea or has vomited/had diarrhea in the past 24 hours, and/or is too sick to go to school or into the community.  As a result of this crisis, we reserve the right to cancel sessions if a staff member or a client’s family member exhibits any one of the Covid-19 symptoms.  Cancellations will follow the state and local guidelines for self-quarantine. 

  We have reviewed health and safety guidelines and are implementing precautionary measures as advised by the CDC and OHSA, including but not limited to the following:

  • Best Behavior staff wear masks in all work environments
  • We maintain social distance (six feet or more) whenever possible
  • We provide services in an outdoor or well-ventilated area
  • Staff wash hands, use hand sanitizer, and clean/disinfect items/surfaces regularly 
  • Best Behavior staff monitor their health daily 

We will continue to monitor this fluid situation and would like to ensure our clients that we are currently investigating solutions to a variety of challenges that may arise as a result of this fast-moving virus.

    As the COVID-19 is a developing health crisis,  we may need to adjust our schedule to meet the health and safety needs of our community.  We understand the severity, and will be focusing our efforts on continuing to provide services as usual.

If you have any concerns, please feel free to contact us directly. We will provide updates to this as needed in the coming days or weeks.

We truly appreciate working with you and your families.


Adam Yates,  Jenna Ryan  and  Rebekah Catalano


Email: Bestbehaviorllc@gmail.com                        Office: (530) 232-0845                        Scheduler: (530) 255-4299